XCLARS offer an excellent 24/7 help desk service for every organizations. We offer a structured escalation matrix and services tailored to your needs. Our staff are trained and qualified to the highest standard. With XCLARS you can get access to the best on-site engineers.We provide fast, cost effective and reliable support. It is our priority to deliver services to the highest standard.
Professional IT help-desk staff to support end users 24x7x365
Guaranteed Response Times
Provide accurate and timely logging of all incidents and tasks, to meet the service levels agreements
Expert technical staff to support multi-vendor software environment
Software installation, upgrades and patch management
Video Conferencing device setup and service support
Desktops, printers, peripherals, telephone systems, and cellular devices support within established standards and guidelines
Hardware refresh, redeployment and disposal activities
License and warranties management
Proactive maintenance
Proactive failure detection
Xclars remote IT support services provide smarter, reliable and cost-effective IT solutions to every organization. The remote support can be located in the same country as your business or you can choose from multiple available locations based on your company needs. We provide fast, multi-channel, anytime available, remote help desk agents to improve user productivity.
24/7/365 available customer success representatives and guaranteed response times
Fully featured ticketing system to log issues and keep track of support history
Clear escalation matrix
Software installation, upgrades and patch management
Configuration, troubleshooting and maintain common business applications
Customized programs based on your requirements such as onsite technician visit
Knowledge base to common issues faced by customers
Effective Customer escalation management
Remote connection into user computer to diagnose and repair problems within agreed terms & conditions
Provide support for desktops, printers, peripherals, telephone systems, and cellular devices within established standards and guidelines
If you have a project in need of a professional consultancy firm, we’d love to hear from you!
Email info@xclars.com